We endeavour to make it clear where additional charges apply at the earliest opportunity, however these costs will apply regardless of whether the customer has been informed or not at the time of the customs operation.

Additional work

Work done beyond the processes requested will be chargeable at £50 per hour for staff time, and £100 per hour for management time. This will apply for any customs procedure that requires additional work from us beyond the completion of the requested process. Extra work is subject to a minimum 1/2 hour charge.

Cancellations

Cancellation of a customs process or clearance will be charged at 100% of the initial cost where the process has been completed or progressed significantly. Only in the event that no work has been done will this be reduced.

Modifications/Changes

One simple change to the original request is permitted within the price initially paid (e.g. vehicle reg. change, changes to weight). Significant changes will be treated as a cancellation and re-booking and will attract the full cost again for the re-booking.

Undischarged transit/shortages

Non-closure of a transit procedure (T1/T2 etc.) is very time consuming for our staff to manage, and puts us at greater financial risk. Where a transit procedure is not discharged within 10 days of departure there will be a non-closure fee of £15, where the transit procedure remains undischarged for a period over 20 days a charge of £100 will be billed, and an additional £100 for every 30 day period thereafter that the transit procedure remains undischarged. This charge will be applicable for all shipments where the commercial value is up to £100,000.00; any higher-value shipments will be billed at a rate of 0.1% of the shipment value if undischarged after 15 days, followed by a further 0.1% of the shipment value for every 30 day period thereafter that it remains undischarged. Shortages will be billed at the hourly rate for ‘extra work’ due to the variable nature of fixing shortage issues.

T1 liabilities and any other customs liability

Any T1 liabilities that we are obliged to pay will be sought from the customer that instructed us without delay or credit in full on the day of the demand from HMRC or any other customs authority. There will be a charge of £30 or 0.1% of the due amount, whichever is higher, on top of the due amount as a charge for the payment to be made. Interest at 8% above the Bank of England base rate will be chargeable immediately from the date of the demand from a customs authority.

Other costs

Any and all additional costs including, but not limited to, legal costs, accountancy costs, or any other costs reasonably incurred in the undertaking of a customs clearance process on the customers behalf will be charged back to the customer who gave the instruction at cost + 10%.